The last thing you probably want to deal with following the loss of a loved one is having to file a claim for a life insurance payout. If the policy is through Colonial Penn®, we’re here to make the process as quick and easy as possible. Just follow the steps below to file your life insurance claim with Colonial Penn, so you can receive the money you are owed without any further stress.

1. Obtain necessary documents

Before you can file your life insurance claim with Colonial Penn, you’ll need to gather a few key documents.

Original life insurance policy. While it’s not necessary to have the original life insurance policy on hand, it can help expedite the claim filing process if you are able to obtain it.

Death certificate. A copy of the death certificate will be needed to verify the cause of death and ensure the claim is processed in accordance with the terms of the policy.

Claim request form. A claim request form, or claimant’s statement, is filled out by the beneficiary and includes information about the beneficiary, the policyholder and the circumstances of the claim. A claim form may be included in the copy of the original policy. If not, you may download a claim form online.

2. Submit the documents

Once you've gathered the necessary documents, it's time to submit your claim to Colonial Penn. You can mail your documents to:

Colonial Penn Life Insurance Company
PO Box 1918
Carmel, IN 46082-1918

Policyholders in New York should mail documents to:

Bankers Conseco Life Insurance Company
PO BOX 1918
Carmel, IN 46082-1918

3. Wait for a review

Once your claim has been submitted, your documents will be reviewed to verify the information in the policy, ensure premiums are current and review the cause of death. You may be contacted if any additional information is needed during the review process. 

4. Collect your benefits

Your life insurance payment will be processed once the claim has been approved. Timing may vary on a case by case basis, but Colonial Penn works hard to ensure claims are settled and paid promptly. The payment may be made in one lump sum or according to other arrangements in agreement with the policy terms and the beneficiary. The IRS provides some helpful information about whether or not your life insurance claim may be taxable.

Tips for filing a life insurance claim with Colonial Penn

Below are some helpful tips that may improve your claim filing experience.

Review the policy before submitting a claim. Familiarizing yourself with the terms and conditions of the policy can help you better understand the coverage and any specific clauses that can help manage your expectations and prepare you for the claims process.

Respond promptly to any requests. If you are contacted with questions or to seek more
information, a prompt response will help move your claim forward more quickly. Contact us for help. You may contact Colonial Penn’s service department at 1-800-523-9100
for assistance with any step of the claims process.

Colonial Penn is committed to helping beneficiaries like you receive the money that is entitled to them following the death of a loved one.